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Welcome

FAQs

How long does Shipping take?
Once all orders are paid for and cleared, packaging and dispatching of orders is approximately 1-2 days. Courier collects Monday to Friday and orders should be delivered within 1-5 working days depending on where you are based.

Unfortunately, we have no control over the efficiency of courier, nor can we advise a specific time or day to deliver. We usually provide guidelines to how long a package may take (see below) but we cannot guarantee that your package will arrive in the estimated time. So, it’s usually best to plan your purchases with a few days extra in mind. Especially if you do not live in a main city.

Durban: 1-3 days

Johannesburg: 1-3 days

Cape Town: 1-4 days

Outlying areas may take up to 5 days.

All shipping is Door-to-Door shipping, if you are not home to sign for the package, you are most welcome to provide a work or alternate address. Just drop us an email at your earliest convenience and we can arrange accordingly, please notify us at info@thepantrysa.com

Can I pick up? 
Yes you can, however this type of purchase is best done through our store. Please notify us at sale@thepantry.com.

Can I pay cash? 
Unfortunately, we do not accept cash payments.

How does packaging/boxing work?
All items are packaged in boxes, as they are delicate and need to be protected at all times during transit. 

Terms and Conditions 
You can have a look at our full terms and conditions under the page "Terms of Service". This website allows buyers to shop online and have them delivered nationally in South Africa. All those who confirm and place an order are bound by the terms and conditions. Once purchased, you acknowledge that you have read, accepted and agreed to be bound by these T's&C's. Should there be any clause or information that you do not understand or fully aware of, the responsibility is on you to ask ThePantrySA to please explain the relevant clause or information to you before you accept the T's &C's before buying from the website. 

These terms and conditions are drawn up to enforce our company to treat all customers equally. There are cases where exceptions will be made if there is a mistake in communication on our part, the responsibility of clearing doubt is on the consumer.