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We’re relocating our warehouse and upgrading our systems to bring you a new and improved website with exciting features and products. Orders will resume on 25 March 2026. Thank you for your understanding and continued support.
We’re relocating our warehouse and upgrading our systems to bring you a new and improved website with exciting features and products. Orders will resume on 25 March 2026. Thank you for your understanding and continued support.

Refund policy

Returns 

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be

  • Expired
  • Opened
  • Incorrect Items; these items must be sealed and in the original packaging.

Unfortunately we cannot refund these items if these requirements are not met.

To complete your return, we require a receipt or proof of purchase.

Items being returned based on any other reason, other than the ones listed. Such customer will have to pay for the cost of the shipment of the goods to The Pantry.

 

REFUND:

Once the returned goods are received and inspected, an email will be sent to notify the customer on the approval or rejection of the refund.
If the refund is approved, a refund will be made into the bank account of the customer, for the item/items of which was returned. If the refund is declined, an email will be sent to the customer, notifying them with reason to why.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

 DAMAGED GOODS:

The Pantry will not be liable for any goods damaged during the delivery period. All damaged goods will be investigated.

When a product is damaged, it needs to be notified to The Pantry, with images of the products damaged. This has to be done within 24 hours prior to receiving the goods.

There after The Pantry will submit a complaint to the courier company, where they will further investigate the complaint.

It cannot be stated on the time at which this matter will be resolved, however it will be handled with extreme urgency. 

Once the complaint has been processed and approved by the courier company, a refund for the value of the goods that are damaged will be paid to the customer. 

Goods have to be damaged to a state that it is not edible or drinkable. This states that the contents have been exposed to air and no longer contained within its own packaging.

 

REPLACEMENT:

No goods will be replaced however refunded for the above mentioned on returns.